The Dallas Zoo reserves the right to cancel any program for reasons we deem appropriate. In the event that we cancel your program, a full refund will be issued and individuals will be contacted directly. Rescheduling requests must be received at least twenty-four (24) hours prior to your scheduled enrollment. If you cancel a program with the Dallas Zoo a program credit may be issued based on circumstance. The credit may be used for any education program or camp at the Dallas Zoo. Credit will not be issued for cancellations made within twenty-four (24) hours of your scheduled enrollment.